FAQs

Due to the country of sale, duties/taxes, and freight charges, prices may fluctuate at different retail sales points.

The COD service is currently only available in Pakistan.

As we do not know each destination’s customs regulations, the company is not responsible for any destination customs duties or taxes. If their customs charge any duties or taxes, the customer is responsible for paying them.

Unfortunately, once an order has been processed, it is impossible to merge orders or add goods to an existing order.

In a color change from the original clothing hue, we always endeavor to match the shade. However, this is not always possible. Also, we cannot guarantee that the alteration will appear well upon receipt in a styling adjustment.

All payment information on our website is processed on a fully encrypted and secure platform, and your information is kept private, with only authorized personnel having access to it.

No, you do not need to create an account just to place an order. You can place an order as a guest. However, there are some advantages to making an account.

Creating an account has various advantages, including:

• Your billing and shipping information will be kept, which will speed up the checkout process.
• You will be able to see the history of your prior orders.
• To make returns and order cancellations easier, you’ll need to create an account.
• Account-holders will receive notifications about new specials and newsletters.

A Sales Order Summary is a soft receipt that should arrive in your inbox within an hour of placing your order. If you haven’t received one, try your spam/junk folder, and if it’s still not there, call Customer Service at +92(x)xx xxx-xxx-xxx to confirm your order.

Otherwise, we’ll try to find the same item for you based on website availability. If an article is unavailable, a voucher for the amount paid will be issued, which is valid for the online store only and can be used immediately or in the future.

No, an item will be reserved for you only when you confirm your order at checkout.

The Sales Order Summary that you will get via email will confirm that your order has been entered into our system. Please contact Customer Services at +92(x)xx xxx-xxx-xxx if you do not receive this email.

• “Payment Pending Authorization”- Your order has been logged, and we are awaiting payment gateway authorization.
• “Payment Authorized”- Order Processing: The payment gateway has authorized your order, and it is currently being processed.
• “Item Sent”- The seller has shipped your order, and it is on its way.
• “Order is complete”- the shipment has arrived, and the transaction has been completed.
• “Cancelled Order”- The order has been canceled.

You can remember your billing and shipping information for quick checkouts, examine all of your past order histories, and subscribe to our weekly newsletter to stay up to speed on all of our exciting new goods and deals by creating an account.

The Order Sales Summary email will include your Order ID, which will be used to identify your order. Once your item has been delivered, you will receive an email with your Tracking ID, which will allow you to track the progress of your delivery on the courier’s website.

Unfortunately, we do not currently provide store pickups.

Yes, you can place an order by phone +92(x)xx xxx-xxx-xxx or using our messenger service. Please make sure to include the article number, color, and size of the goods you want to buy.

If a payment fails, double-check that the payment information you supplied is correct. If your account has been debited due to a payment failure, you should get a refund within seven business days. If you have any questions, please email us at xxx@xxx.com or phone us at +92(x)xx xxx-xxx-xxx with your order number.

The billing address is not required for Cash on Delivery orders. Only your shipping address, which is the address where you want your product delivered, is needed. We require a billing and shipping address for Credit Card orders, which might be the same or different. Simply click the ‘Use a different billing address’ option under the ‘Billing Address’ item on the checkout page to use a different billing address.

If an item is out of stock, please put your email address in the provided text box to be notified when it becomes available. Alternatively, please contact our Customer Support team, and we will do our best to locate the article you seek.

In this case, please contact Customer Care at +92(x)xx xxx-xxx-xxx for more information. Customers are usually assisted in a credit voucher, but in rare circumstances, a refund can be enabled, which can take up to 15 working days, depending on the bank policy.